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General Conditions

  1. DentalMiles is owned, managed and operated by by Modern Dental Laboratory Company Limited (“MDL”) and its affiliates, a listed dental group with operations, offices, affiliates and Partners located worldwide.
  2. DentalMiles membership is open to all dental professionals, dental clinics and laboratories who are new or existing customers of either MDL or Peak Dental Solutions Hong Kong Limited (“Peak”). Membership is accepted at the sole discretion of MDL.
  3. Members will be issued with a membership number. The use of this number and the associated benefits is deemed to be acceptance of these DentalMiles terms and conditions to the benefit of MDL.
  4. Membership in DentalMiles is not transferable and may only be used by the Member. Misuse of membership or programme benefits, including, but not limited to, fraud and misconduct, may result in termination or suspension of membership, or withdrawal of benefits.
  5. MDL reserves the right to modify the DentalMiles programme structure, benefits and other features, including these terms and conditions, or to terminate DentalMiles, at any time. Although MDL will use reasonable efforts to notify Members of material changes to DentalMiles and/or to these terms and conditions, it is the responsibility of Members to keep themselves up to date in respect of the DentalMiles programme and these terms and conditions. Any use of DentalMiles by a Member will be deemed as acceptance of any amendment. MDL will not be liable for loss or damage resulting from any amendment to DentalMiles or to these terms and conditions.
  6. Members are responsible for the security of their passwords and MDL shall not be liable in the event that a Member’s password is disclosed, whether intentionally or not, so as to allow a third person access to the Member’s account to make transactions.
  7. MDL reserves the right to audit a Member’s account without prior notice to ensure compliance with these terms and conditions; any Partner’s terms and conditions; and any other applicable rules, regulations or terms and conditions. During the course of an audit, the Member’s account will be temporarily suspended, and the Member will not be permitted to access his/her account nor perform any transactions.

Enrolment

  1. Individuals can only apply DentalMiles membership online at www.dentalmiles.com, and accrue Mileage Credits within 7 days once the application was accepted by MDL. Mileage Credits will be accrued from the date of application.
  2. Membership of DentalMiles is at the sole discretion of MDL and MDL may refuse membership to any applicant.
  3. Multiple memberships are not permitted. 
  4. DentalMiles membership account can be linked with more than one account codes of MDL or Peak.
  5. Each account codes of MDL or Peak can only be registered under one DentalMiles membership account.

e-shop

1. General Provisions

2. Delivery Service

3. Delivery Arrangement

4. Reschedule

5. Return & Exchange

6. Others

Mileage Credits

  1. To earn Mileage Credits, Members must login to their DentalMiles account online. 
  2. Only certain transactions with Partners are eligible to earn Mileage Credits. These are outlined in the DentalMiles website at www.dentalmiles.com, updated from time to time, and may be specifically published by MDL and/or Partners.
  3. For promotions restricted to a particular market (especially for Hong Kong and/or Macau), residency is determined by the Member's preferred mailing address as registered with DentalMiles.
  4. Mileage Credits will only be officially recorded upon the acceptance of an DentalMiles membership application and approval of membership status.
  5. For Mileage Credits Redemption, Members must make sure that the name used in a transaction exactly matches the name as registered with DentalMiles.
  6. The processing time of Mileage Credits varies and depends on the partners as well as the type of transactions with successful payment. Below is a guide for the typical processing time by major partner/transaction category. In some circumstances Mileage Credits processing time may take longer depending on the partner/transaction.
    • Conversion from other programs, campaigns & bonus miles, manage miles activities - within 30 days
    • Modern Dental Laboratory services – within 30 days
    • Peak Dental Solutions orders – within 7-14 days
    For further details please refer to the timeframe specified within the terms & conditions of the respective partner, or contact the partner directly.
  7. Mileage Credits are valid for redeeming Awards as soon as they are credited to a Member's account.
  8. Time-based system – for all miles credits credited between 1st July 2020 to 31st December 2020
    Mileage credits will be expired on 30th June 2022.

    Time-based system – for all miles credits credited between 1st January 2021 to 30th June 2021
    Mileage credits will be expired on 31st December 2022.
  9. DentalMiles reserves the right to adjust or cancel any Mileage Credits credited to a Member’s account incorrectly, or not in accordance with, or in breach of, these terms and conditions or the terms and conditions of Partners, at any time, with or without notice to a Member.
  10. Mileage credits can be shared with other membership accounts with an administration fee of HK$100.

Redemption

1. General

2. Delivery

3. Returns & Cancellation

4. Warranty & Limitation of Liability